We at Dr. Reddy’s Laboratories Limited, along with our subsidiaries and affiliates (collectively, "DR. REDDY’S"), respect your concerns about privacy. This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices. This notice does not apply to any retail location. This Notice does not apply to any subsidiary or affiliate of Dr. Reddy’s Laboratories Limited that maintains its own privacy notice.
We may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when you visit our website we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store "clickstream data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our website. We may collect personal information about our visitors' online activities, over time, when using our website.
We may use the information we obtain to:
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customising our users' visits to our website, (ii) delivering content tailored to our users' interests and the manner in which our users browse our website, and (iii) managing our business. We may supplement data we collect through automated means with information about your location to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our website, identify users of our website and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our website to better meet the needs of our users. Our website is not designed to respond to "do not track" requests from browsers.
We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform certain services, we share information with third parties such as medical practitioners, third party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, resellers and joint marketing partners. These entities, which collectively are referred to here as the "DR. REDDY’S Business Partners", may use the information for the purposes described in this Privacy Notice. We may share physical location data with our DR. REDDY’S Business Partners and other third parties to, for example, enhance location-based services.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and DR. REDDY’S is not responsible for those providers' information practices.
We provide medicinal products for consumption by the general at the advise of a medical practitioner through distributors and retailers. In the course of providing such services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).
We maintain administrative, technical and physical safeguards designed to protect the information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us at :
Dr. Reddy's Laboratories Ltd.
8-2-337, Road No. 3,
Banjara Hills, Hyderabad
Telangana 500034, INDIA
Tel: +91.40.4900 2900